What is your cancellation policy for the subscription?

You are free to cancel your Annual subscription at any time - please send a written request to support@bio-well.com. If you decide to cancel, it will become effective immediately after we process the cancellation. However, you will still be able to continue using the software to conduct and view scans for the remainder of your paid period (until your next renewal date). Prorated refunds are not offered for cancellation of a 1-Month subscription. If canceled mid-month, a refund will not be provided, however, the subscription will remain active until the end of the current period. Prorated refunds for Multi-Month subscriptions will include only unused whole months, with the subscription remaining active until the end of the current month period. Refunds for Annual subscriptions will be reduced by the number of months the subscription was active, at a rate equal to the current Monthly subscription cost. For example, if an Annual subscription ($220.00) is cancelled after the first two months, the amount to be refunded would be $180.00 ($220 - $40 [2 months @ $20/month]).